Returns & Refunds
OrbitLabs products are made to order and fulfilled through Printify. Please review the policy below before placing your order.
Damaged, defective, or misprinted items
If your order arrives damaged, defective, or with a manufacturing or printing issue, please report the problem within 30 days of delivery and provide clear photos showing the issue.
Eligible claims may receive a replacement or refund. A physical return of the defective item is generally not required.
Change-of-mind, size, or color returns
Because OrbitLabs products are produced on demand, returns or exchanges are not supported for non-defective items, including orders where the wrong size, color, or product was selected, or where the customer simply changes their mind.
Exchanges
OrbitLabs does not offer standard exchanges for non-defective products. If an item is defective or damaged, please use the order-support process so the issue can be reviewed for a replacement or refund.
How to request help
For an order issue, use the customer-support options provided through your OrbitLabs / Printify order experience and include your order details plus clear photos when the item is damaged, defective, or misprinted.
OrbitLabs follows the applicable Printify fulfillment and refund/reprint policies for products sold through the OrbitLabs Printify Pop-Up Store.